Answers :: Warranty

 

High Pressure Laminate (dHPL)

Graphics are warrantied, for a period of 10 years against failure from manufacturing defects (5 yr full/5yr pro-rated). This includes; fading, delamination, blistering, peeling, or any other decomposition that would negatively affect its use. Replacement on products that are found to be defective will be on a pro-rated basis. Manufacturer shall not be liable for any other damages, direct or indirect, sustained or suffered by the purchaser or any other person, including costs of removal and/or re-installation, damage or failure of the material due to installation done by others. Claims resulting from misuse, willful destruction, or an act of God will be disallowed. All claims must be supported by sending us photos documenting the claim to identify the area of

failure.

 

IntepreTUFF

Graphics are warrantied, for a period of 5 years against failure from

manufacturing defects, including fading, delamination, blistering, peeling, or any other decomposition that would negatively affect its use, provided the product is placed in a suitable frame concealing the otherwise exposed edges. Replacement on products that are found to be defective will be based on a pro-rated basis. Manufacturer shall not be liable for any other damages, direct or indirect, sustained or suffered by the purchaser or any other person, including costs of removal and/or re-installation, damage or failure of the material due to installation done by others. Claims resulting from misuse, willful destruction, or an act of God will be disallowed. All claims must be supported by sending us photos supporting the claim to identify the area of failure.

 

Frames and Exhibit Base Products

All frame and base products have a one year warranty from initial shipping date against manufacturing defects that would cause welds to fail when properly installed, and against powder coating or paint failure due to manufacturing defects. Warranty does not include any and all damage caused by vandalism, acts of God, lawn maintenance, cleaning equipment or improper handling prior, during or after installation. Warranty is void if additional holes are drilled into frame or base, additional attachments added to frame or base, additional welding or painting added to base or frame, or if installation varies from the recommended installation for this frame and base. The liability of the manufacturer is expressly limited to repair or replacement of defective hardware. Manufacturer shall not be liable for any other damages, direct or indirect, sustained or suffered by the purchaser or any other person, including costs of removal and/or re-installation.

 

Acceptance

These Standard Terms and Conditions of sale, together with information contained in Seller’s written cost proposal and / or invoice (and any additions or revisions mutually agreed to in writing by Seller and Buyer), shall constitute the entire agreement and understanding of Seller and Buyer with respect to the purchase and sale of Seller’s products, superseding all prior oral or written understandings relating thereto. Buyers verbal agreement, signed quote or purchase order is regarded as acceptance of delivery requirements, payment terms and understanding of warranty agreement. In the event Buyer’s purchase order states terms and conditions additional to or different from these, then our acknowledgment in accordance with these terms shall be deemed a rejection of Buyer’s offer to purchase.

 

An offer to purchase must be in accordance with our terms and conditions and without modification, addition or alteration.